Twelix Accounting (“Twelix,” “Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information we collect and process. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website at https://www.twelixaccounting.com, contact us, or engage our outsourced bookkeeping, accounting, and tax services, and how you can exercise your rights under applicable privacy laws, including the California Consumer Privacy Act (CCPA).
Twelix Accounting is a U.S.-focused outsourced bookkeeping and accounting firm serving small and medium-sized businesses nationwide. The Twelix Accounting brand is powered and operated by NetBounce Global LLC (“NetBounce” or “NBG”), a company registered in Austin, Texas, United States.
By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use our website or provide us with your personal information.
Our commitment: We are a bookkeeping and accounting services provider, not a data broker. We do not sell your personal information, and we do not share it with advertisers. Your information is used solely to deliver and improve our services, communicate with you, and comply with legal obligations.
1. Operating Entity & Legal Responsibility
Twelix Accounting operates under and is powered by NetBounce Global LLC. The following terms govern legal responsibility for the Twelix Accounting brand, this website, and the services offered under the Twelix Accounting name.
- NetBounce Global LLC is the responsible legal entity. NetBounce Global LLC is the controlling and accountable party for the services provided under the Twelix Accounting name and for the personal information processed in connection with them.
- Legal matters rest with NetBounce Global. Any legal issue, claim, liability, or proceeding arising out of or relating to this Privacy Policy, the Twelix Accounting website, or the services shall be the responsibility of NetBounce Global LLC and not Twelix Accounting.
- NetBounce Global is the prima facie party of record. NetBounce Global LLC shall be the prima facie party for any complaints, disputes, and legal matters relating to the services. Such matters should be directed to, and will be addressed and resolved by, NetBounce Global LLC.
- No counter-obligation on Twelix. Twelix Accounting shall not bear separate legal liability for these matters, and no quid pro quo (that is, no claim for consideration, remedy, indemnity, or counter-obligation) shall be sought from or borne by Twelix Accounting in any such manner or situation. NetBounce Global LLC assumes responsibility for the handling and resolution of such matters.
All references in this policy to “we,” “us,” or “our” should be read accordingly: the entity legally responsible for the practices described is NetBounce Global LLC, operating the Twelix Accounting brand.
2. Information We Collect
| Category | Examples |
|---|---|
| Identifiers | Name, email address, phone number, city, IP address |
| Commercial Information | Services requested or purchased; communications related to outsourced bookkeeping, accounting, cleanup, or tax assistance |
| Internet Activity | Pages visited, time spent, browser type, device type, referring/exit URLs |
| Geolocation | General location based on IP address |
| Financial / Document Data | Bookkeeping and accounting records you share so we can perform our services. This includes bank and credit-card statements, transactions, invoices, bills, payroll information, and uploaded or shared accounting/tax documents. |
| Professional Information | Occupation, business name, business type (if applicable) |
| Inferences | Preferences or needs derived from your interactions and site usage |
We collect this information in three ways: directly from you (when you contact us, request a consultation, or engage our services), automatically (through cookies and similar technologies when you visit our website), and from third-party tools such as Google Analytics and Google Tag Manager, which provide aggregated, anonymized information about how visitors use our site. Where we request access to your accounting software (for example, QuickBooks Online or Xero), we do so on a read-only basis wherever possible.
3. How We Use Your Information
We may use your information to:
- Provide and improve our outsourced bookkeeping, accounting, and financial services for U.S. small businesses, including maintaining your books, preparing financial reports, and managing your engagement.
- Respond to inquiries, consultations, or service requests.
- Send updates, newsletters, or marketing communications (with opt-in consent; you can opt out at any time).
- Analyze how visitors use our website to enhance user experience.
- Comply with applicable laws and tax and record-keeping obligations.
- Detect, investigate, and prevent fraud or unauthorized activity.
We process your personal information based on our legitimate business interests in operating and improving our services, the performance of our engagement with you, or your consent where required by law.
6. Do Not Track Signals
We currently do not respond to browser-based “Do Not Track” signals.
7. Data Security
We use appropriate technical and organizational measures to protect personal information, including:
- SSL/HTTPS encryption for secure transmission.
- Firewalls and access controls.
- Encrypted data storage and secure backups.
- Continuous monitoring to detect unusual or suspicious activity.
- ISO 27001:2022-certified, independently audited information security management.
- Read-only access to your accounting software. Your data stays in your system and is never downloaded or exported without authorization.
While we implement industry-standard security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we will notify you promptly in the event of a security breach that affects your personal information as required by applicable law.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:
- Active client or prospective client records: retained for the duration of the relationship plus up to 3 years.
- Marketing communications records: retained until you unsubscribe or request deletion.
- Legal, financial, and compliance records: retained as required by applicable law (typically 7 years for business and financial records).
- Website analytics data: retained in aggregated and anonymized form indefinitely; identifiable data per Google Analytics defaults.
When personal information is no longer needed, we securely delete or anonymize it.
9. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information. California residents have these rights under the California Consumer Privacy Act (CCPA):
- Right to Know / Access: Request details about the personal information collected, used, or disclosed about you within the past 12 months, and request a copy of it.
- Right to Correct: Request correction of inaccurate or incomplete information.
- Right to Delete: Request deletion of your personal information, subject to legal or contractual obligations.
- Right to Opt-Out of Sale: We do not sell personal data. If we ever change this practice, you will have the right to opt out.
- Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
- Marketing opt-out and data portability: Unsubscribe from marketing emails at any time via the unsubscribe link, and request a copy of your data in a machine-readable format where applicable.
How to exercise your rights: Email us at privacy@netbounceglobal.com and include your full name, email, and the nature of your request. We may verify your identity before processing the request, and we will respond within the timeframe required by applicable law (generally within 30 to 45 days).
10. Third-Party Links
Our website may contain links to external websites. We are not responsible for the content or privacy practices of those sites.
11. International Users
Twelix Accounting primarily serves U.S.-based small and medium-sized businesses. Twelix Accounting is operated by NetBounce Global LLC, which is headquartered in Austin, Texas, USA, with operations in India. If you access our website or services from outside the United States, you understand that your information may be transferred to and processed in the United States and, through our operating company, in India, which may have different data protection laws than your country of residence. We apply appropriate safeguards, including contractual protections, wherever your information is processed.
12. Children's Privacy
Our website and services are directed to businesses and business professionals. We do not knowingly collect personal information from anyone under the age of 16. If we become aware that we have inadvertently collected personal information from a minor, we will delete it promptly.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Any revisions will be posted with an updated “Last Updated” date, and where appropriate we will notify you by email. We encourage you to review this page periodically.
14. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us. All privacy matters relating to the Twelix Accounting brand are handled by NetBounce Global LLC:
- Entity
- NetBounce Global LLC
- Phone
- +1 737-210-4564
- Address
- NetBounce Global LLC, 701 Tillery St #12, Austin, TX 78702, United States
We aim to respond to all privacy-related inquiries within 5 business days.
Twelix Accounting is a brand operated by and powered by NetBounce Global LLC. NetBounce Global LLC is the legally responsible entity for the practices described in this Privacy Policy.